Ordering Questions

How To Order:

The easiest and most efficient way to place an order is to do so online: it's easy, safe, and secure! Simply add the item you would like to purchase to your shopping cart and go through our secure checkout system.

Payment Types:

We accept Visa, Mastercard, Discover, and American Express.

Sales Tax:

Sales tax is added to all orders shipping to the state of California.

Shipping Confirmation:

Upon shipment of your order, we will send you an e-mail confirmation, including tracking information (where applicable).

Member Discounts:

SFMOMA members always save at least 10% on custom print orders!

Simply click the "APPLY MEMBER DISCOUNT" button at the bottom of your shopping cart before you proceed to checkout.

Please note: Your active SFMOMA membership will be verified before your order is shipped.


How We Ship:

All items (framed and unframed) are shipped from our partner production facility in Austin, TX, directly to your specified shipping address (residence or business). Unframed items are shipped rolled in tubes. Framed items are shipped in boxes specially designed to maximize the protection and safety of the item while in transit.

Due to the production process, we are unable to offer expedited shipping for Custom Prints.

All domestic orders will ship via either USPS Priority Mail or UPS Ground, and non-domestic USA and international orders will ship via USPS or other international carriers.

Much like when ordering furniture or large decor items, over sized or bulk orders require a freight carrier shipment. Oversized orders that may require shipment via a freight carrier are based on meeting one of the following: weight of 100 lbs or more or seven or more framed items ordered.

Our handcrafted products can be delicate and require the utmost care when handling in shipping. Larger orders are especially susceptible to improper handling, so we require that they ship through a freight carrier to ensure proper delivery at your doorstep. Should your order require delivery through a freight carrier, a customer service representative will reach out to you directly.

Shipping Charges

Shipping charges vary depending on the contents of the order as well as the destination. Your exact shipping charge is quoted immediately upon adding an item to your cart and selecting the destination in the "shipping to" drop box.

International Duties:

In some cases you may be required to pay local or national import duties or taxes to your local customs office. We have no means to determine in advance if you will be taxed or what these taxes may amount to. We recommend you research and contact your local customs bureau to determine if you will be required to pay any additional duties.

Delivery Delays:

There are several common reasons a delivery may be delayed, which in some cases results in the original shipment being returned to our production facility. In these cases you will be contacted immediately and the situation will be resolved. Issues that may cause delays include but aren’t limited to: incorrect or invalid shipping address, recipient unavailable to receive delivery, or a shipment that is damaged in transit.

Lost Shipments:

If you believe that your shipment has been lost, please contact us immediately and we will determine if it is actually lost or just delayed. If it is lost, a replacement order will be processed and shipped immediately. We cannot track or trace international shipments; therefore we cannot deem them lost until 60 days after the shipping date. After 60 days, an insurance claim will be filed and a replacement shipment will go out immediately, at no additional charge.


Return Policy:

Please note that Custom Prints purchases are custom made to order and are non-returnable. In the event that your order is damaged upon receipt, please save all original packaging and contact us at museumstore@sfmoma.org or call us toll free 1.888.357.4035, Monday through Friday, 9:30 a.m. to 4:30 p.m.

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